Network Management & Performance Policy

Bluegrass Cellular Inc. is committed to providing high-quality services and is committed to being a responsible member of the Internet community, including adhering to the Transparency rules adopted by Federal Communications Commission. By using Bluegrass Cellular's network, products or services (the "Services"), you ("you" or "Customer") agree to comply with this policy, which is incorporated by reference into your customer agreement Terms and Conditions. Additional details and provisions governing your service will be found in the Terms and Conditions.

Technologies Used in Internet Service

Bluegrass Cellular provides mobile wireless telecommunications and Broadband Internet access services using several 3G and 4G cellular technologies. The expected speeds of these services are detailed below. Each of our services is suitable for some real-time applications, including web surfing, voice over IP, navigation, and music. 4G service is suitable for movies, gaming, and other applications that demand a high bandwidth connection. The faster the service you subscribe to and can access at a given location, the better an application will perform. Occasionally, at times of peak usage, some applications may run more slowly than usual.

Service Plan Prices

Bluegrass Cellular offers a number of service plans providing for Internet access. All plans have data usage allowances. If you exceed your allowance in a billing period, your access speeds may be slowed or you may be charged an additional amount for your excess usage. A summary of plans with links to additional details on pricing and usage charges can be found here on our website: https://bluegrasscellular.com/shop/plans/pricinggrid.

Network Management

Generally, Bluegrass Cellular does not inhibit the ability of our customers to use our wireless services. However, like many service providers, Bluegrass Cellular employs reasonable network management practices consistent with industry standards to maintain the reliability of its network and to minimize network issues and complications. Specifically, Bluegrass Cellular manages its network in the following ways:

  • Traffic identified as malicious (such as distributed denial of service attacks) may be automatically identified and blocked by Bluegrass Cellular's firewalls.
  • In the event of network congestion in which the supporting technology determines that voice or video quality is likely to be degraded for customers, Bluegrass Cellular supporting technology may automatically manage its network resources to prioritize Voice and Video Calling Over LTE ("VoLTE") communications in order to avoid disruption of those services. Except for VoLTE, network management is non-discriminatory and agnostic to the application.
  • Certain services are subject to limitations, detailed below.

Data Speed Limitations

Bluegrass Cellular's data and Internet services are subject to speed limitations, which are determined by the Customer's service plan and the type of service being used. These data speed limitations are protocol and service-agnostic and are applied automatically upon the creation of the account of the customer and if a customer reaches the data allowance of their plan. As of the effective date of this policy, Bluegrass Cellular's data speed limitations are as follows:

3G 1xRTT - 153.6Kbps maximum data rate (the theoretical maximum speed for this technology)

3G EVDO

  • 1MBps download; 256.6KBps upload

Mobile 4G LTE

  • Essential – up to 3Mbps download; up to 1 Mbps upload; up to 512 kbps download and upload after monthly data threshold is reached
  • Unlimited – up to 5Mbps download; up to 2Mbps upload; up to 512kbps download and upload after monthly data threshold is reached
  • Unlimited Advantage – up to 12Mbps download; up to 5Mbps upload; up to 1Mbps download and 512kbps upload after monthly data threshold is reached
  • 3GB – up to 12Mbps download; up to 5Mbps upload

4G LTE managed by Bluegrass Cellular (used for fixed 4G LTE services)

  • Up to 12 MBPS download; up to 5 MBPS upload; up to 512Kbps download and upload after monthly data threshold is reached

4G LTE – Verizon Wireless LTE in Rural America (LRA) program (used for mobile 4G LTE services) - Bluegrass Cellular does not manage this network traffic; however, traffic may be managed by Verizon Wireless according to Verizon's own network management policy

Home Internet Plans

Home Internet service plans are subject to data speed reductions at a certain level of 4G usage based on service plan. All data usage above the applicable “Essential” or “Unlimited” 4G data allotment described herein shall be provided at speeds up to 1Mbps. All data usage above the applicable “Unlimited Advantage” 4G data allotment described herein shall be provided at speeds up to 3Mbps.

“Essential” monthly 4G data allotment: 40GB. “Unlimited” monthly 4G data allotment: 125GB. “Unlimited Advantage” monthly 4G data allotment: no limit.

Cellular Data Plans

"Essential," "Unlimited," "Unlimited Advantage," "Overage Protection, " and "Prepaid, Expanded" data plans are subject to data speed reductions at a certain level of 4G usage based on service plan. All data usage above the applicable “Essential” or “Unlimited” 4G data allotment described herein shall be provided at speeds up to 512Kbps. All data usage above the applicable “Unlimited Advantage” 4G data allotment described herein shall be provided at speeds up to 1Mbps.

“Essential” monthly 4G data allotment: 10GB per line. “Unlimited” monthly 4G data allotment: 20GB per line. “Unlimited Advantage” monthly 4G data allotment: 25GB per line.

“3GB Plan” is subject to $15/GB data overage charges for any data usage over 3GB/month. “500MB Feature Phone Plan” is subject to $15/500MB data overage charges for any data usage over 500MB/month. All “Connected Device” plans are subject to $10/GB data overage charges for any data usage over the applicable data allotment.

All data usage above the data allotment associated with Customer's "Overage Protection" or "Prepaid Expanded" data plan (as set forth on the Customer Service Agreement) shall be provided at up to 3G speeds.

More information on the allotments, speed reductions, and usage charges can be found on our website here: https://bluegrasscellular.com/shop/plans.

Roaming Data Limitations

Bluegrass Cellular relies on partner companies to provide wireless data services outside of its home service territory. For this reason, the following limitations apply to data usage outside of Bluegrass Cellular’s home service territory for all service plans including the “unlimited” plans described below:

  • 10 GB monthly average per service line, calculated over any 2 consecutive months; or
  • 30% of all data usage on an account during any 2 consecutive months

In the event your data usage outside of Bluegrass Cellular’s home service territory exceeds the limitations set forth above, you may incur additional overage or roaming charges, and Bluegrass Cellular may, at its sole discretion and in addition to all other remedies available to it, suspend, limit, or terminate the account or service line associated with the excess usage.

Prohibited Activities

In furtherance of the goal of providing and maintaining high-quality services throughout our coverage areas, Bluegrass prohibits any use of any of its network or services, or any associated Third Party Service, in a manner that Bluegrass Cellular, in its sole and absolute discretion, determines violates the customer agreement Terms and Conditions, does or could damage or interfere with Bluegrass Cellular's network or other networks, or does or could harm Bluegrass Cellular or a third party.

Any such prohibited use shall be a breach of this policy and your customer agreement Terms and Conditions.

In such circumstances, our Customer Service Department will, when reasonably possible, contact Customer directly and explain Bluegrass Cellular's network management practices, the limits of Customer's data plan package(s), and the right of Bluegrass Cellular to disconnect data services in their entirety if Customer's abuse of the data connection continues.

Approved Equipment

All phones and devices connecting a customer to the network must either be (i) provided by Bluegrass Cellular, (ii) approved for use by Bluegrass Cellular or (iii) provided by an existing and approved wireless data roaming partner working with Bluegrass Cellular. You can find information concerning the devices currently approved for use on the network at Bluegrass Cellular's retail website, https://bluegrasscellular.com/shop/devices. The Company is not responsible for the compatibility, suitability or functionality of any equipment that is provided by the customer or any third party. If any such equipment harms our network or degrades the service of other users, the customer may be required to disconnect the device and, in some cases, we may suspend or terminate service to customers that in our sole judgment are causing or contributing to harm.

Privacy and Security

Bluegrass maintains a privacy policy, which can be found here on our website: https://bluegrasscellular.com/support/privacy. As discussed in the privacy policy, we may monitor your usage in an effort to protect network integrity and security, ensure quality control, and to prevent misuse of Bluegrass Cellular's network. We may suspend or terminate service to customers that in our sole judgment harm the network or other users. Note that Bluegrass Cellular is not responsible for the information, content, applications or services provided by others. Before you access, use, link to or download any service or application on your computer or wireless device, you should review the associated terms of service and privacy policy. We also recommend that all customers install, use, and keep up to date applications to protect their devices from viruses and malware.

Additional Questions

Plans and features available to Bluegrass Cellular customers, messaging and data connection options and pricing (including pricing for exceeding data package plan access and use) can be found at https://bluegrasscellular.com/shop/plans. Additionally, anyone may visit any Bluegrass Cellular retail location during normal business hours or may contact our corporate Customer Service Department with concerns or questions as to the provision and availability of wireless services. Hours and locations for our retail store locations may be found on our website at https://bluegrasscellular.com/support/store-locator. A customer may contact our Customer Service Department by calling 1-800-928-CELL, dialing *611 from a Bluegrass Cellular phone or through using our Live Chat service via our website at https://bluegrasscellular.com/support.

Effective Date: 11/1/18