Helpful Numbers

With customer service representatives accessible via phone, email, live chat, social media or in person, we’re here to provide you with support in whatever way works best for you.

From any Bluegrass Cellular phone:*611

General Support: 1-800-928-CELL

Stolen Phones: 1-270-352-7422

Insurance Claims: 1-888-352-9183

Device Manuals

Live Chat

Get the answers you need while you multitask and connect with a Bluegrass Cellular team member via live chat.

Comment Card

Thank you for visiting our location. We’d like to hear from you!

To help us better serve you, please answer the following:

Home Internet Coverage Request

Request Bluegrass Cellular Mobile Home Internet!

To request Bluegrass Cellular Home Internet Service in your area, enter your details below:

Event Sponsorship

Event Sponsorship Requests

Bluegrass Cellular is a proud supporter of our local communities. Because we receive many requests for sponsorship and donations across a wide variety of projects that far exceed our funding capacity, we have developed a series of guidelines to help select projects, as well as an electronic form for request submissions.

Supported Projects

Bluegrass Cellular supports events, sponsorships and donations in-kind for projects that:

  • are located within our home coverage area and benefit the residents of the counties we serve (view our coverage map)
  • have a proven record of success
  • are easily executed given the timetable provided
  • our employees and staff can assist with or attend, if applicable
  • are not politically affiliated with any party or promote a cause that may be deemed controversial
  • are budget sound and well planned

Bluegrass Cellular does not support the following:

  • political causes, events or organizations
  • individuals
  • requests for monetary donations (aside from organized sponsorships)
  • projects outside of our home coverage area
  • projects that do not compliment Bluegrass Cellular's values

How to Apply

Any organization requesting sponsorship must answer the following questions for consideration of sponsorship by Bluegrass Cellular. However, answering all questions does not guarantee acceptance of the request. Requests must be submitted at least 30 days prior to the event.

All applications must be submitted by filling out the form below.

Sponsorship Request

Contact Information

Sponsorship Description


For sales assistance and information about our promotions, devices and services, feel free to contact us! We want to hear from you and look forward to assisting you. Complete the form below, or call us at 1-800-928-CELL or by dialing *611 from your Bluegrass Cellular phone.

Sales Inquiry Form

Press Inquiries

For press inquiries regarding Bluegrass Cellular events, releases, and available company information, please fill out the form below.

Press Inquiry

Customer Service

We want to hear from you and to provide you with exceptional customer service. Quality of service and customer interaction are very important to us, and we look forward to serving you. Contact us with your service questions by selecting from the choices below, or calling either 1-800-928-CELL or *611 from your Bluegrass Cellular phone.

CHAT hours of operation are:

Monday-Friday: 8am - 8pm EST

Saturday: 9am - 6pm EST

Sunday: closed

Customer Service Call Center hours of operation:

Monday-Friday: 8am - 8pm EST

Saturday: 9am - 6pm EST

Sunday: closed

Used to locate existing account information and verify identify. If you are not a current customer, please enter 9999

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See all Devices FAQs

Q: How can I get in touch with someone at Bluegrass?

Please feel free to contact us with your questions by calling either 1-800-928-CELL or *611 from your Bluegrass Cellular phone. Or, you can use the website to chat with a live representative who is ready to assist you.

Q: Can I add features later if I don't choose them now?

Yes, you can contact our customer support team or visit your local Bluegrass Cellular store to make changes to your account at any time.

Q: Does Bluegrass Cellular lock/unlock devices?

Bluegrass Cellular does not employ or direct the employment of disabling, or “locking,” software that would prevent its customers from attempting to activate a device designed for one carrier’s network on another carrier’s network.  If Bluegrass Cellular employs such software in the future, it will develop and publish an unlocking policy consistent with the principles set forth in the CTIA Consumer Code for Wireless Service.  Please note that although Bluegrass Cellular does not “lock” its devices, that does not necessarily mean that devices purchased for Bluegrass Cellular’s network are technologically compatible with other carriers’ networks.


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See all Plans FAQs

Q: Does Bluegrass offer paperless billing?

Yes. You can manage this setting in your account settings.

Q: What are Bluegrass's early termination fees?

If you choose to terminate your contract early for any reason, you'll be liable for: -Liquidated damages of $150 per cellular number for non-smartphone devices (feature phones and wireless internet devices), pro-rated by $4 per completed month of the plan. - $325 per cellular number for smartphone voice and data services, pro-rated by $10 per completed month of the plan. For college students going to college outside of our home coverage area, the fee is $50 with a valid proof of move.

Q: If I become a Bluegrass customer, what can I do in the account management area?

In your account you can view your usage, edit your plan, pay your bill and upgrade your devices. You can also edit your account and communication preferences.