Q: How can I get in touch with someone at Bluegrass?+ −
Please feel free to contact us with your questions by calling either 1-800-928-CELL or *611 from your Bluegrass Cellular phone. Or, you can use the website to chat with a live representative who is ready to assist you.
Q: If I am eligible, can I upgrade my device online?+ −
Yes, please visit your account management tool to do this.
Q: How do I move my information from one device to another?+ −
Feel free to visit your local Bluegrass Cellular store for details and assistance with transferring your information to a new device.
Q: Is there a law against talking and texting on your phone while driving?+ −
All drivers under 18 years of age are banned from cell-phone usage while driving a vehicle. Texting while driving is illegal in most states for drivers of all ages.
Q: When will my order ship?+ −
If you purchase an item on Monday – Thursday your items will ship the same day. On Friday or over the weekends, items will ship the next business day.
Q: I didn't receive a confirmation email. What do I do?+ −
Please contact us with your questions by calling either 1-800-928-CELL or *611 from your Bluegrass Cellular phone. Or you can use the website to chat with a live representative who is ready to assist you.
Q: Can I buy from Bluegrass if I don't live in Kentucky?+ −
If you do not live in Kentucky, you can purchase accessories. At this time, you will not be able to purchase devices and plans.
Q: How can I get troubleshooting help on my device?+ −
Like having your own technical wizard right on your device. Pocket Geek runs background diagnostics, troubleshoots small issues and shows you how to address common concerns and make minor adjustments on your own. If additional help is needed, just one tap and your call will be routed to a dedicated Pocket Geek Agent at Bluegrass Cellular®. Plus, via the app or the web portal, you can access our comprehensive Knowledge Base and How-to Video Library. Pocket Geek is available for either iOS or Android devices. Please go to the Apple or Google site to download the version of Pocket Geek for your phone.
Q: How do I return a device or accessory I purchased online?+ −
To return your device, please visit your nearest retail location within fourteen business days of purchase.
Q: How do I activate my phone if I buy it online?+ −
A guide will be shipped with your device giving you specific instructions on how to activate your device. If you have any questions please do not hesitate to contact us by calling 1-(800)-928-CELL or 1-(800)-928-2355.
Q: How do I recycle my device?+ −
You can recycle your used devices at a Bluegrass Cellular store near you. Your device may be eligible for trade-in value toward a new device.
Q: Someone gave me a device. Can I use it with Bluegrass service?+ −
Bluegrass Cellular does have plan options available to activate most devices purchased at another location. Bring your device to a bluegrass Cellular store near your home and let a customer service professional guide you to the right plan for you.