International Services

International Calling

For Bluegrass Cellular customers within our coverage area calling internationally. International Calling will allow voice and text messaging to over 150 countries around the world.

Unlimited International Long Distance Mexico

Place unlimited calls from inside the United States to Mexico for $10.00/month*. Available with select plans only. Legacy plans will be charged the $3.99 per month and have a per minute rate depending on the country.

*Calls to Canada are no charge on any plan and do not require additional features

Standard International Calling

Standard International Calling uses the following:

You must qualify and be approved to use International Calling. To apply for International Calling dial 1-800-928-CELL (2355).

HD Calling / VoLTE (Voice Over LTE) International Calling

Charges for HD Calling / VoLTE International Calling may differ from Standard International Calling.

Rates for International HD Calling start at 25¢ per minute.

No approval or request required for HD Calling International Calling capability.

International Roaming

For Bluegrass Cellular customers traveling internationally. International Roaming allows you to stay connected with voice and text messaging in various countries around the world.

International Roaming utilizes all of the following:
  • Voice Plan: Use your current Bluegrass Cellular voice plan
  • Feature: International Roaming Feature $4.95 per month
  • Airtime Charges: $0.99 - $2.99 per minute depending on the location you are visiting *
  • Text Messaging: $0.50 - $0.75 per message for both sent and received messages
  • Click Below to View International Roaming Rates By:

There are two options when it comes to using a device for International Roaming:

Option 1: Utilize Your Own Bluegrass Cellular Device

Certain Bluegrass Cellular Devices are International Roaming capable:

  • iPhone 5c or Newer iPhones
  • Select Android Devices (See User Manual or Call 1-800-928-CELL (2355) for more information)
  • Previously Owned Basic World Phone (Unnecto Primo)

Must purchase World Sim Card for $15 plus tax


Option 2: Purchase an International Capable Device

  • Purchase a Basic World Phone (Unnecto Primo) for $39.99 (this includes cost of a World SIM card) plus tax

You must qualify and be approved to use International Roaming. To apply for International Roaming call 1-800-928-CELL (2355).

Dominican Republic, Grenada, Puerto Rico, and US Virgin Islands

These countries do not require a World Sim Card, approval, or anything! You will receive a text message letting you know the rates and greeting you into the country.

CountryRate Per MinuteRate Per Text (In and Out)
Dominican Republic $1.99 $0.75
Grenada $1.99 $0.75
Puerto Rico $1.99 Uses Normal Text Plan
US Virgin Islands $1.99 Uses Normal Text Plan

* All calls are billed in full minute increments with International Directory Assistance calls billed as regular airtime charges. You will need to place the country code in front of the number you are dialing when calling or texting internationally. For a listing of country codes, visit this website. For a listing of international emergency telephone numbers equivalent to 911 in the United States, or for general travel advisories, please consult the U.S. Department of State website. Rates do not include taxes, surcharges or other fees.

International Roaming Data

Customer may also use International Data services abroad. Much like our regular services, pricing varies by data bucket and like our International talk/text services, the zone traveled to impacts overall pricing.

The International Data will be a separate bucket from the existing data used within the states. Customers will receive the same courtesy data notices while traveling abroad just like at home.

Currently, International Data is available on the following devices:

  • iPhone 5s and newer models
  • Select Android Devices (See User Manual or Call 1-800-928-CELL (2355) for more information)

Locations Data Rate Data Overage
Europe and Most of Canada 10MB $4 $0.50/MB
Select Canada 10MB $11 $1.50/MB
Latin America & Asia Pacific 10MB $15 $1.75/MB
Africa & Middle East 10MB $35 $3.50/MB
Other 10MB $150 $15/MB

To review which countries are located in each zone, please click HERE.

International Mobile Data WiFi Hotspot

Travel abroad with unlimited and secure data access. Using TEP Wireless Wi-Fi hotspot, you can keep your Bluegrass Cellular devices and tablets connected securely with data access for $9.95 a day.

Click here to order your Wi-Fi hotspot rental, please allow for up to 5 days shipping, and be sure to ship your rental back after use to avoid charges.

Troubleshooting

See the following documents for advice specific to your phone type.

If you are having problems with making or receiving calls, try the following steps:

  • Check dialing pattern. Unless contacts are saved with the country code, you will need to manually enter the phone number you wish to call.
  • Turn Airplane mode on and back off.
  • Turn the device off completely and back on and try again.
  • Verify the SIM card is installed properly.
  • Turn off iMessage to ensure texts send when away from WiFi.

Trouble Ticket

For assistance while traveling outside of the United States, please call 001-270-765-6361, select option 3, and then option 1 to speak with the International Concierge Service.
If you would rather open a ticket and receive a call back, click here to fill out the International Help Form. Please expect a call within 48 hours.