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Providing compassionate customer service isn’t just answering questions about plans or explaining new features. It’s about connecting on a more human level with the community we serve.

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From the Community

Local High School Graduates Honored with Bluegrass Cellular Scholarships

Local High School Graduates Honored with Bluegrass Cellular Scholarships

KY (May 30, 2018)

Bluegrass Cellular has announced the 15 recipients of their annual Bluegrass Cellular Scholarship Program.

Caverna High School Wins 2017 Battles in the Bluegrass

Caverna High School Wins 2017 Battles in the Bluegrass

Jan 05, 2018

Beating out seven other Kentucky high schools, Hart County’s Caverna High School has been named the 2017 Bluegrass Cellular Battles in the Bluegrass winner.

North Middle School Food Drive

North Middle School Food Drive

Aug 21, 2017

There are many children in our area who only eat at school. By helping us stock their food pantry we're able to send these children home with food as well.

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FAQs

Q: Whats an “AMBER Alert?”

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An AMBER ( America's Missing: Broadcast Emergency Response) Alert is a notification tool used by law enforcement to quickly respond to the abduction of a minor child taken under serious, life-threatening circumstances. AMBER alert notifications are activated on smartphones by default and are only shown on smartphones in the immediate area.

Q: How do I deactivate AMBER alerts?

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They can be turned off within the phone settings. Check with the manufacturer of the device or visit a Bluegrass Cellular store for deactivation assistance.

Q: What are the benefits of working at Bluegrass?

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Working at Bluegrass Cellular pushes you to do your best, work hard and contribute to our team. It also gives you an opportunity to learn, grow and be an integral part of our company’s success. You will have the opportunity to become involved with your community and work closely with caring, compassionate individuals. You will see why Bluegrass Cellular was named a Best Place to Work in Kentucky in 2014, 2015 and 2016. In addition, you will work in an environment which will encourage you to use your skills and knowledge to flourish while you work alongside others who are providing our customers with the best possible customer service around. We offer excellent benefits that include health/dental/ vision, 401K, discounted wireless products/services, and more! Bluegrass Cellular is an Equal Opportunity Employer.

Q: Do you offer internships?

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Currently, we do not offer internship opportunities; however, we do offer a limited number of high school co-op positions for students who meet our qualifications. Contact support_services@bluegrasscellular.com to learn more.

Q: Do you have any open positions?

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We are looking for customer-focused, innovative and driven professionals to join our team. Current positions available can be found at the following link: http://bluegrasscellular.com/about/careers/

Q: How can I get in touch with someone at Bluegrass?

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Please feel free to contact us with your questions by calling either 1-800-928-CELL or *611 from your Bluegrass Cellular phone. Or, you can use the website to chat with a live representative who is ready to assist you.

Q: Does Bluegrass Cellular lock/unlock devices?

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Bluegrass Cellular does not employ or direct the employment of disabling, or “locking,” software that would prevent its customers from attempting to activate a device designed for one carrier’s network on another carrier’s network.  If Bluegrass Cellular employs such software in the future, it will develop and publish an unlocking policy consistent with the principles set forth in the CTIA Consumer Code for Wireless Service.  Please note that although Bluegrass Cellular does not “lock” its devices, that does not necessarily mean that devices purchased for Bluegrass Cellular’s network are technologically compatible with other carriers’ networks.

Q: If I am eligible, can I upgrade my device online?

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Yes, please visit your account management tool to do this.

Q: How do I move my information from one device to another?

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Feel free to visit your local Bluegrass Cellular store for details and assistance with transferring your information to a new device.

Q: What type of hearing aid compatible devices does Bluegrass offer?

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Bluegrass Cellular offers a variety of HAC phone models to meet the needs of wireless users with hearing disabilities. More information is available our support page http://bluegrasscellular.com/support/hac

Q: Do you offer any in-home security protection?

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You can now monitor your home and business as easily as you can send a text message. The Axesstel 100 Series Alert System is a reliable, affordable and completely wireless device that you can easily install yourself. The product is self-monitored, meaning users can control everything – including arming and disarming the alarm – directly from their mobile devices. For more information regarding Security Solutions features and pricing, visit your nearest customer care location, call 1-800-928-CELL or dial *611 from your Bluegrass Cellular device.

Q: Is mobile banking safe?

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Discuss approved applications with your bank before entering any private information. Using your bank’s app will help protect your financial data, and most apps will automatically log you out after a certain amount of time. Be selective of where you conduct your mobile banking. Logging onto a banking website over public Wi-Fi is a security risk. Below are some tips for Mobile Banking users: • Set your phone to require a password to power on the handset or wake it from sleep mode. • Whether you’re using the mobile Web or a mobile app, don’t allow your phone to automatically log you in to your bank account. This will prevent free access to your money if your phone is lost or stolen. • Avoid sharing your password, account number, PIN, answers to secret questions or other such information. Don’t save this information anywhere on your handset. • Immediately tell your bank or mobile carrier if you lose your phone. Although your information is not stored on your mobile device, we recommend you perform a factory reset before recycling or disposing.

Q: What do I do if my device is lost or stolen?

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Contact your wireless carrier immediately. Apple and Android have options to wipe information from the devices. iPhone users can click here to find multiple options. Phones can be locked, tracked and erased if needed. Android users can go to Click here to track and lock their phones, as well as have their phones ring.

Q: As a parent, what type of controls do I have on my children’s phones?

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Bluegrass Cellular offers a Parental Control App that allows you to limit received texts, analyze all text messages, set up contact rules and utilize a GPS Locator. The app also provides Activity Reports on all of a family’s phones. Click here for parental controls.

Q: Can I control when my children use their data/phones?

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iPhones have a feature within the settings that allows parents to toggle certain restrictions. Bluegrass Cellular’s Parental Controls will allow you to monitor all usage and limit inbound text usage on your children’s phones.

Q: Can I locate my children by using GPS on their devices?

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Yes, with Parental Controls and/or iCloud. Android users can go to https://www.google.com/android/devicemanager to track and lock their phones, as well as have their phones ring.

Q: Who can access my iCloud pictures or information?

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Only individuals with your log-in and password information can access information in iCloud.

Q: If I become a Bluegrass customer, what can I do in the account management area?

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In your account you can view your usage, edit your plan, pay your bill and upgrade your devices. You can also edit your account and communication preferences.

Q: How do I return a device or accessory I purchased online?

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To return your device, please visit your nearest retail location within fourteen business days of purchase.

Q: How do I recycle my device?

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You can recycle your used devices at a Bluegrass Cellular store near you. Your device may be eligible for trade-in value toward a new device.

Q: Someone gave me a device. Can I use it with Bluegrass service?

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Bluegrass Cellular does have plan options available to activate most devices purchased at another location. Bring your device to a bluegrass Cellular store near your home and let a customer service professional guide you to the right plan for you.