Bluegrass Cellular

I need to make sure another Bluegrass customer hears my voicemail first because it is important. How can I do that?

After you leave a message, hit 9 to send it as urgent. It will be played before all other voice mails.

If I continue to save a message, will it be stored indefinitely?

A message can be stored for 5 days (with basic voice mail) or 7 days (with voice mail plus) and is counted from the time it was originally left. Voice mails are automatically purged or deleted after this time window. You cannot perpetually save a voicemail.

Am I charged for checking voice mail?

If you check voice mail from your cellular phone, you are debited airtime for the time you spend on the call checking your messages but not for callers actually leaving a message.

How do I check my voice mail?

Voice mail is usually programmed into your phone’s 1-touch key (#1) on your keypad.  This allows you to check your voice mail while roaming. There are several ways to check your voice mail in addition to this basic step:

1. From your cell phone, dial # plus your 10 digit number, then enter # when your greeting comes on and enter your security code. (only works in home coverage area)
2. Turn your phone off and call the number from a landline phone
3. Dial any local voice mail exchange (see below) from a landline or cellular phone & enter your 7 digit cell phone number, #, security code
4. Dial *86 from your cellular phone, hit # during the greeting and then enter your security code (works in most markets even when roaming)

If you need to check your voice mail from a landline phone or need a number that also works while roaming, choose one of these numbers depending on your area:

Bowling Green voice mail access number (270) 746-3611
Elizabethtown voice mail access number (270) 765-3611
Glasgow voice mail access number (270) 590-6245
Jamestown/Russell Springs area voice mail access number (270) 566-3611
You will be prompted to enter your mailbox (10-digit cell number) and your security code.

How do I forward my calls to voice mail again?

1. Press *92##
2. Enter your 7 or 10 digit cellular number
3. Press SEND or TALK
4. Wait for the tone
5. Press END or hang up
Click here for a one sheet guide on voice mail and call forwarding options!

Are there any restrictions to call forwarding?

Yes. If you have an unlimited calling plan you may only forward to voice mail.

How can I forward my calls to another number?

The steps are listed below to help you forward your calls according to your needs. Remember that you have call waiting already enabled on your account, so you can choose to either forward ALL calls dialing your number to answer on another phone OR you can choose to forward both if it is busy (if you already have 2 callers in queue) AND if there is no answer. Call forward when busy or no answer can be processed at the same time as shown
Call Forward ALL Calls (every call goes to another number, no ring on your cell phone):
1. Press *72
2. Enter the 7 or 10 digit phone number where you want your calls to be transferred
3. Press SEND or TALK
4. Wait for the tone
5. Press END
Deactivate:
Press *720 SEND, then END
Call Forward Busy (there are 2 callers in your queue, a third call is then forwarded):
1. Press *90#
2. Enter the 7 or 10 digit phone number where you want your calls to be transferred
3. Press SEND or TALK
4. Wait for the tone
5. Press END or hang up
Deactivate:
Press *900 SEND,then END
Call Forward No Answer (voice mail disabled):
1. Press *92#
2. Enter the 7 or 10 digit phone number where you want your calls to be transferred
3. Press SEND or TALK
4. Wait for the tone
5. Press END or hang up
Deactivate:
Press *920 SEND, then END

Call Forward Busy and No Answer:
1. Press *90#
2. Enter the 7 or 10 digit phone number where you want your calls to be transferred
3. Press *92#
4. Enter the 7 or 10 digit phone number where you want your calls to be transferred (same as above)
5. Press SEND or TALK
6. Wait for the tone
7. Press END or hang up
Deactivate:
Press *900 SEND, then END
Press *920 SEND, then END

What is call forwarding?

Call forwarding forwards yours incoming calls to a number that you choose. It forwards calls in the following situations:
* Your cell line is busy
* There is no answer from your cell line
* You can forward all incoming calls, regardless
The process of forwarding a call is free, but minutes may be debited from both accounts if one Bluegrass Cellular phone is forwarded to another. Also, long distance charges can be incurred if you forward to a long distance number. Normally, calls are forwarded to your voice mail so these options will override your voice mail option.

How does call waiting work?

Call waiting is a free option from Bluegrass Cellular and works just as it does from a landline phone. You will however have minutes debited for both calls that you have in your call waiting queue.  To receive the second call when someone calls you and you are already in another call, when you hear a tone, simply press your SEND or TALK key and you will be switched over to the second call. Some phones have an on-screen menu directing you to push a certain button to do this, which will also work. The SEND/TALK key acts as a toggle key between calls.