Plans/Calling/Coverage

How do I forward my calls to Voice Mail?

Forward ALL Calls
(every call goes to another number, no ring on your cell phone):
    1. Press *72
    2. Enter the 10 digit phone number where you want your calls to be transferred
    3. Press SEND or TALK
    4. Press END

To deactivate: Press *720 SEND, then END

Call Forward Busy
(there are 2 callers in your queue, a third call is then forwarded):
    1. Press *90#
    2. Enter the 10 digit phone number where you want your calls to be transferred
    3. Press SEND or TALK
    4. Wait for the tone
    5. Press END or hang up

To deactivate: Press *920 SEND, then END

Call Forward No Answer
(if voice mail is disabled):
    1. Press *92#
    2. Enter the 10 digit phone number where you want your calls to be transferred
    3. Press SEND or TALK
    4. Wait for the tone
    5. Press END or hang up

To deactivate: Press *920 SEND, then END

Call Busy and No Answer
    1. Press *71#
    2. Enter the 10 digit phone number where you want your calls to be transferred
    3. Press SEND or TALK
    4. Wait for the tone
    5. Press END or hang up

To deactivate: Press *710 SEND, then END

 

 

 

 

 

What is the Lifeline Program?

The Lifeline/Link-Up program offers discounted cellular service to eligible low-income consumers who qualify. For more information, contact Customer Service here.

Is it true that telemarketers can call my cell phone number and use my minutes?

It is possible for a telemarketer to use an auto-dialer, which is a machine that quickly dials blocks of numbers within a given range (example, all of the 270-202-xxxx numbers), however there are laws that govern telemarketing companies to help prevent this activity.  The best way to avoid telemarketing calls to your cellular number is to register the number online with the National Do Not Call Registry.  To visit the Federal Communications Commission website and learn more about the registry and what calls can be prevented, click on this link: http://www.fcc.gov/cgb/donotcall/ or go directly to the National Do Not Call Registry site: http://www.donotcall.gov

Can I call anyone from my Bluegrass Cellular phone?

You may call to anywhere in the United States, Canada and Puerto Rico by simply entering the 10 digit phone number, just as you would from home. The only contingency is that you must be in a cellular service area to place and receive calls. As a matter of fact, all calling will not incur any long distance charges with the exception of Puerto Rico, which is $.20 per minute. So, if you live in Central City and have friends and relatives living near Harrodsburg, you will pay airtime charges only. If you are on any of our current plans, you’ll enjoy unlimited calls from our home area with NO long distance charges!  Our Nationwide plans let you call anywhere in the United States, Alaska, and Hawaii with no roaming and no long distance!

I need help with choosing the right price plan. Where can I go?

You don’t have to leave your car. If you feel you are using more airtime than you anticipated or maybe you are using less, you may call your Customer Care Rep or Bluegrass Cellular Customer Service and we will look over your airtime charges to determine if you are currently on the right price plan. After our analysis, you may choose to upgrade to a plan that has more free minutes built into it or downgrade if you are using your phone a great deal outside of our local or even nationwide coverage are We do not charge you for plan upgrades or downgrades. Give us a call today to find out how we can help you! Dial 1-800-928-CELL to speak with a Customer Service Rep.

Where is your home coverage area?

Bluegrass Cellular’s extensive network is designed to blanket Central Kentucky and Southern Indiana with quality cellular coverage. With Bluegrass Cellular, you get cellular coverage in 38 home area counties within Kentucky and Southern Indian Our network extends south from Lebanon Junction, KY, along I-65 to Franklin, KY at the TN border, to the west as far as Central City, and as far to the east as London, KY, depending upon your coverage and airtime needs. Your coverage area varies according to which plan you select. Our nationwide coverage area includes all includes all 50 states! Click here to view our coverage areas.