Billing & Account

Want to learn more about your account? Your bill?  Got some questions about your bill or your account? Want to pay your bill now? It’s all here, just a couple of clicks away.

Can I transfer info from my existing phone to my new one?

Let us help you upgrade! With most phones, we can transfer information from your existing phone to your new one so that you can keep your contacts and stored pictures.  The process only a few minutes in our retail locations, and varies by device.  Visit us for more information!

What is the charge to use Mobile Office?

BlueWorks Mobile Office is available for $39.95 per month for email and internet use. Mobile Office uses text messaging for setup; therefore a text messaging package must also be selected. If no text package is selected, outbound text messages will be billed at $.20 per message. Inbound text messages are free of charge.

Do you offer internships?

We do not offer a formal internship program.

Do you ever have part-time positions available?

Yes, we very often have part-time positions available depending on the location and requirements of the job.

How will I know when I am out of minutes, texts, or data?

At the time of activation, you provided us with either an email address, SMS contact number, or both. When you have reached 80% of the total plan/feature usage, you will receive a message alert from us. We will send a second alert once you have reached the full 100% of the total plan/feature usage.

How do I download Twitter® for my BlackBerry® smartphone?

In the BlackBerry® App World application on your device, search for Twitter® and open Twitter® for BlackBerry®. Click Download button.

To download BlackBerry® App World, in your BlackBerry® Browser:

  • Go to
  • Scroll down to the Download button and click it
  • Download Language from drop-down
  • Click Download button

Once complete, Twitter® will appear on the home screen of your BlackBerry® smartphone, in your Instant Messaging folder, or in your Downloads folder depending on your software version. Start adding friends and take advantage of the best mobile messaging experience available!

Click here for Tips & Tricks.

How do I forward my calls to Voice Mail?

Forward ALL Calls
(every call goes to another number, no ring on your cell phone):
    1. Press *72
    2. Enter the 10 digit phone number where you want your calls to be transferred
    3. Press SEND or TALK
    4. Press END

To deactivate: Press *720 SEND, then END

Call Forward Busy
(there are 2 callers in your queue, a third call is then forwarded):
    1. Press *90#
    2. Enter the 10 digit phone number where you want your calls to be transferred
    3. Press SEND or TALK
    4. Wait for the tone
    5. Press END or hang up

To deactivate: Press *920 SEND, then END

Call Forward No Answer
(if voice mail is disabled):
    1. Press *92#
    2. Enter the 10 digit phone number where you want your calls to be transferred
    3. Press SEND or TALK
    4. Wait for the tone
    5. Press END or hang up

To deactivate: Press *920 SEND, then END

Call Busy and No Answer
    1. Press *71#
    2. Enter the 10 digit phone number where you want your calls to be transferred
    3. Press SEND or TALK
    4. Wait for the tone
    5. Press END or hang up

To deactivate: Press *710 SEND, then END






What are your early termination fees?

In the event of early termination for any reason, the customer shall be liable to Bluegrass Cellular for: liquidated damages of $150 per cellular number for basic and enhanced voice services, wireless aircards, and for wireless broadband; liquidated damages of $15 multiplied by the number of months remaining per Basic, Enhanced, or Basic & Enhanced data plan, up to a maximum of one hundred dollars $100; $325 per cellular number for smartphone voice and data services, pro-rated by $10 per completed month of the plan.For college students going to college outside of our home coverage area, the fee is $50 with proof of move.

How do I purchase an MP3 from your site?

Amazon MP3 uses 1-Click ordering to make buying music quick and easy.  When you browse and find what you would like to purchase, upon the selection of a song or album you’ll need to set up an account (unless you already have one to log in with).  The music you buy from the Amazon MP3 store is charged to your default 1-Click payment method, which can be set up or updated in Your Account settings. 

Click “Buy” and after a simple one-time set-up for your payment method and downloading the Amazon MP3 Downloader program, your music downloads will start automatically. You may be asked to install the downloader. We recommend installing the application as it makes the download process much simpler.

1. Click on the title of the item you wish to buy to visit the song or album detail page.
2. To buy an entire album, click the Buy MP3 album with 1-Click button from the Album detail page.
3. To buy an individual track, click the Buy MP3 button to the right of the song name on the album detail page or click the Buy MP3 song with 1-Click button if you are on the song detail page.
4. Your purchase should download instantly. Check the status window of the downloader application to view the download progress.
Note: Amazon MP3 is currently only available for US customers.

Where can I purchase a memory card?

We offer many types of memory cards at Bluegrass Cellular.  Check your phone manual to see what size you will need.

How do I transfer the music that I downloaded to my phone by using a USB cable?

1. Plug one end of the USB Cord into the phone, and the other into the USB drive on you computer.
2. A window will pop up asking you what you want to do. Identify the name of the drive that popped up. It will be the name of your device.  For example BlackBerry: E
3. Locate and copy the file on your computer that you wish to transfer
4. Paste the file in a folder on the drive that popped up in step 2.
5. Your song should appear (be sure to check folders if present).

I downloaded the song/album I wanted. How do I transfer the music on my computer to a memory card so I can play it on my phone?

Using Windows Explorer to add music to the memory card from the computer
1. Insert card into your computer’s card reader
2. Click My computer
3. Find the name of your Card (usually the name of the manufacturer)
4. Open music player on your computer
5. Locate the song you wish to transfer to the memory card
6. Right click and select open file location
7. Right click and hover the mouse over send to then select the name of the memory card
8. Click My computer
9. Select the name of the Memory card
10. Your song should appear (be sure to check folders if present)

Can I play music on my phone?

Yes, if your phone has an MP3 music player on it, you can download your tracks and transfer them to your phone via USB or memory card and play music.

Will Bluegrass Cellular bill me for my music download purchases?

No, your purchases are handled by Amazon and are not reflected on your Bluegrass Cellular bill.

How do I set up the one click Payment method to purchase MP3s from your site?

Your 1-Click payment method can be set up with a credit or debit card issued by a U.S. bank with a U.S. billing address. You must first set up an account with Amazon, then select your payment method and enter the details.

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