Billing & Account

Want to learn more about your account? Your bill?  Got some questions about your bill or your account? Want to pay your bill now? It’s all here, just a couple of clicks away.

Do you offer internships?

We do not offer a formal internship program.

How will I know when I am out of minutes, texts, or data?

At the time of activation, you provided us with either an email address, SMS contact number, or both. When you have reached 80% of the total plan/feature usage, you will receive a message alert from us. We will send a second alert once you have reached the full 100% of the total plan/feature usage.

What are your early termination fees?

In the event of early termination for any reason, the customer shall be liable to Bluegrass Cellular for: liquidated damages of $150 per cellular number for basic and enhanced voice services, wireless aircards, and for wireless broadband; liquidated damages of $15 multiplied by the number of months remaining per Basic, Enhanced, or Basic & Enhanced data plan, up to a maximum of one hundred dollars $100; $325 per cellular number for smartphone voice and data services, pro-rated by $10 per completed month of the plan.For college students going to college outside of our home coverage area, the fee is $50 with proof of move.

What is the importance of providing an email address for status updates?

Providing us with your email address allows us to provide you with important information on the status of your claim, such as when it has been approved, when your phone was shipped, and tracking number to help you locate the status of your package.

What is the difference between Wireless AMBER Alerts™ and other organizations sending alerts?

Wireless AMBER Alerts™ is the only wireless industry initiative that is in partnership with NCMEC, the organization authorized by the U.S. Department of Justice to distribute AMBER Alerts after they have been issued by law enforcement. Wireless AMBER Alerts™ is the work of leading wireless industry experts, using state-of-the-art wireless technology.

If I re-subscribe to a cell phone provider, will I automatically receive Wireless AMBER Alerts™ on my phone?

No, you must re-subscribe each time you change from one carrier to another.

If I move to another cell phone provider, will I still receive Wireless AMBER Alerts™ through my new service company?

No, you must re-subscribe with your new carrier.

If I change my mind, how can I unsubscribe to Wireless AMBER Alerts™?

You can unsubscribe to Wireless AMBER Alerts at any time by visiting http://www.wirelessamberalerts.org Enter. your wireless number and follow the directions to be removed from the wireless AMBER Alert distribution program.

To Unsubscribe by Wireless Phone using Text Messaging feature

  1. Send to the short code 26237 (AMBER), and then enter one of these keywords:

  CANCEL END QUIT STOP UNSUBSCRIBE

  2. You will receive a short message confirming your cancellation.

  Example: “AMBER: Your subscription to receive AMBER alerts is now cancelled. To re-enroll, Send to 26237 keyword AMBER + up to 5 zip codes. More info: keyword HELP “

Can you issue an AMBER Alert for my child?

To report a missing, abducted or lost child, please call your local law enforcement agency or NCMEC at 1-800-THE-LOST.
I need to report a missing child. What should I do?
To report a missing, abducted or lost child, please call your local law enforcement agency or NCMEC at 1-800-THE-LOST.

How come I did not receive an AMBER Alert on my cell phone when an alert was distributed in my area?

A vast majority of Wireless AMBER Alerts will be delivered in an expedient fashion. In some cases, factors outside of our control, such as local terrain, weather or interference could delay or prevent the delivery of AMBER Alert notices.

I received an AMBER Alert and believe I have information that could be helpful – who do I contact?

You should only call the number that appears in the text of the AMBER Alert notice you receive to report helpful information. Please do not call your wireless carrier or respond back to the AMBER Alert message by using your keypad.

Will I receive Wireless AMBER Alerts™ when I'm traveling?

Typically, you will receive Wireless AMBER Alerts when you are out of your home coverage area, just as you receive text messages of any kind when you are traveling. In some instances however your text messages cannot be forwarded to your phone. Regardless of where you are, you will only receive Wireless AMBER Alert notices that pertain to the ZIP Codes you selected when you opted in.

How will I get the Wireless AMBER Alerts™ from my area?

When you register, you may designate five ZIP codes from which you will receive Wireless AMBER Alerts. We recommend that you at least register the ZIP Codes where you live and work.

Will I only receive Wireless AMBER Alerts™ that affect the specific ZIP Codes I select?

Sometimes an AMBER Alert will be issued statewide or for an entire metropolitan area, which includes one of the five ZIP Codes you have chosen. This means that you may receive an alert for an area that is larger than what might be covered by your particular ZIP Code selection. PLEASE NOTE that for Kentucky , each AMBER Alert issued covers the entire state, so there is no need to enter multiple zip codes.

Will I receive Wireless AMBER Alerts™ from all over the country?

No.  Subscribers that opt in to receive Wireless AMBER Alerts will only receive AMBER Alert messages on their wireless devices if the alerts pertain to the ZIP codes the subscriber selected when he/she opted in to receive the alerts.

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