Current Opportunities
Customer Care Associate Apply Now »
Sep 01, 2010 | Sales | Columbia Customer Care Center
Responsibilities
- Greets customers to establish rapport and make them feel welcome.
- Accurately determine customers’ needs regarding product, features, rate plan, accessories, etc.
- Answers customer’s questions concerning location, price, and use of merchandise accurately.
- Provides thorough explanation of products and services.
- Assists customer with operation of phone equipment and features, by thoroughly demonstrating the product.
- Solicits new activations from walk-in store traffic as well as by placing cold calls to potential customers using available authorized lists.
- Follows up on all new activations to insure quality of service rendered and to solicit referrals.
- Stocks shelves, counters, or tables with samples of all merchandise available.
- Maintains store so that it is organized, clean, and free of debris.
- Properly completes all paperwork, as required, keeping records of sales, inventory of stock, and merchandise orders in an timely manner.
- Adheres to company policies on pricing and procedures.
- Processes cash and credit card sales, credits, etc., per company procedures.
Requirements
- Strong communication skills
- Highly motivated, results-oriented, individual
- Prior track record in sales preferred
Service Technician Apply Now »
Aug 26, 2010 | Technical | Glasgow Customer Care Center
Responsibilities
- Installation of cellular antennas, car kits and accessories
- Trouble shooting and repairing cellular telephones and accessories
- Scheduling of customer appointments
- Knowledge of inventory system and product lines
- Operation of mobile service and in house service
- Provide quality customer service to all Bluegrass Cellular customers
- Knowledge of inventory system and product lines
- Support sales staff in all customer equipment servicing issues
- Other duties as directed by management
Requirements
- One year experience in automotive electronic installation
- PC literate
- Valid driver’s license
- Cellular experience preferred
Corporate Sales Manager Apply Now »
Aug 26, 2010 | Sales | Elizabethtown Headquarters
Responsibilities
- Ensures that all corporate sales are operating in compliance with all operating procedures.
- Supervision, management, coaching and counseling of employee base.
- Consistent attainment of monthly sales quotas.
- Promotes company through involvement with community events and organizations.
- Operates distribution channel within approved budget.
- Represents company in a professional manner, understanding the unique communications needs of business accounts.
- Reviews employee performance monthly and develops action plans for improvement.
- Reviews daily exception reports for zero balance sales, refunds and discounting.
- Reviews employee observation sheets.
- Reports to management significant trends in the customer base.
- Provides continuing education and training of staff.
- Oversees tracking of existing accounts for proactive renewal contact.
- Understands and promotes our vision of treating customers like good friends.
- Answers customer’s questions concerning location, price, and use of merchandise.
- Properly completes all paperwork, as required, keeping records of sales and personnel files.
Requirements
- Position requires Bachelor’s degree and 5 years experience managing multiple B to B teams, or equivalent combination of education and experience.
- Strong written and verbal communication skills.
- Strong organizational skills.
- Self motivated.
- PC skills, Microsoft office, excel and word.
- Background with billing systems or wireless industry preferred.
Wireless Network Surveillance Technician Apply Now »
Aug 24, 2010 | Technical | Elizabethtown Headquarters
Hours
Wednesday - Friday 3:00pm - Midnight and Saturday - Sunday 9:00am - 6:00pm
Responsibilities
- Responsible for monitoring the Wireless network for alarms and outage conditions, as well as remote maintenance to switch, and cell sites as directed by Operations Management.
- Surveillance monitoring of switch, cells, voice mail, E-911 Phase II GCS platform and other related equipment.
- Loading of all switch and cell hardware maintaining preventative maintenance requirements.
- Clearing alarms as required.
- Technician dispatch as needed.
- Reports and tracking as required.
- Other duties as directed by management.
Requirements
- High School diploma.
- Technical degree or equivalent work related experience a plus.
- Valid driver’s license
Billing Analyst - Billing Quality Service Apply Now »
Aug 24, 2010 | Customer Service | Elizabethtown Headquarters
Hours: Monday - Friday 8:30am – 5:30pm
Participate in on-call rotation as needed.
Responsibilities
- Primary POC for initial triage for internal issues reported by Customer Care & IS Support.
- Point of contact for Erate Program.
- Completes and distributes established reporting for other departments.
- Participate in teaching the Billing “Blue U” training section.
- Assist in Bill cycle review processes.
- Assist in completion of specialized Reseller Cycle reporting.
Requirements
- Detailed knowledge of Bluegrass Cellular billing practices.
- Clear Communication and documentation skills.
- Microsoft Word, Excel, and Access experience required.
- Self starter.
- Valid driver’s license.
- College preferred.
Information System Technician Apply Now »
Aug 18, 2010 | Technical | Elizabethtown Headquarters
Responsibilities
- Ensure that customer and corporate information is safeguarded at least in keeping with statutory compliance requirements.
- Install PC/workstation/POS station and necessary peripherals
- Correctly configure and connect workstation to network; test and ensure connectivity
- Follow appropriate steps to troubleshoot and correct network connectivity issues
- Install software and drivers for peripheral devices and test functionality
- Troubleshoot and correct any issues with peripheral devices
- Install, configure , test and troubleshoot workstation software pertinent to the client.
- Install, configure, test, and maintain multimedia devices at sales locations.
- Adhere to, maintain, and recommend documentation to facilitate more efficient and effective customer support.
- Act as primary technical contact for specific group of sales/remote locations, as assigned
- Create new user accounts
- Change existing user accounts as requested by management
- Act as a mentor to junior technicians
- Assist with departmental inventory database
- Provide no less than excellent customer support
Requirements
- 1 year PC support or comparable course work
- Current entry-level certification (ie. CompTIA A+, Network+, etc.)..
Customer Care Associate - Part Time Apply Now »
Aug 17, 2010 | Sales | Elizabethtown Customer Care Center
Responsibilities
- Greets customers to establish rapport and make them feel welcome.
- Accurately determine customers’ needs regarding product, features, rate plan, accessories, etc.
- Answers customer’s questions concerning location, price, and use of merchandise accurately.
- Provides thorough explanation of products and services.
- Assists customer with operation of phone equipment and features, by thoroughly demonstrating the product.
- Solicits new activations from walk-in store traffic as well as by placing cold calls to potential customers using available authorized lists.
- Follows up on all new activations to insure quality of service rendered and to solicit referrals.
- Stocks shelves, counters, or tables with samples of all merchandise available.
- Maintains store so that it is organized, clean, and free of debris.
- Properly completes all paperwork, as required, keeping records of sales, inventory of stock, and merchandise orders in an timely manner.
- Adheres to company policies on pricing and procedures.
- Processes cash and credit card sales, credits, etc., per company procedures.
Requirements
- Strong communication skills
- Highly motivated, results-oriented, individual
- Prior track record in sales preferred
Manager- Wireless Regulatory Operations Apply Now »
Aug 06, 2010 | Management | Elizabethtown Headquarters
Responsible for implementing, updating, monitoring, and auditing all Regulatory Compliances related to Wireless Operations including but not limited to EPA, E911, CALEA, Insurance Acord and OSHA (in respect to Bluegrass Cellular employees only).
Responsibilities
- Analyze and evaluate the effectiveness of the procedures and processes, and make improvements and/or modifications as determined to improve the compliance programs.
- Maintain necessary relationships to ensure changes and/or updates to any compliance are implemented efficiently.
- Work directly with legal to ensure all procedural implementations are approved prior to engagement.
- Develop consistency in the compliance processes.
- Conduct and/or oversee compliance audits.
- Other duties as assigned by management.
Requirements
- Bachelor*s Degree or an equivalent combination of formal education.
- Experience with regulatory compliance issues, with concentration in the Applicable Regulations.
- Experience with Project Management.
- Experience with computer and software with a strong discipline in MS Office.
- Experience identifying, researching, evaluating, and prioritizing problems or specific situations, and determining appropriate action/response.
- Demonstrated ability to research and prepare policies, procedures, and forms related to compliance.
- Ability to lead, advise, direct in relation to implementation and auditing of compliances.
Human Resource Compensation Manager Apply Now »
Aug 06, 2010 | Human Resources | Elizabethtown Headquarters
Responsibilities
- Analyze compensation policies and prevailing wage rates to develop competitive compensation plans.
- Formulate policies, procedures and programs for recruitment, testing, placement, classification, orientation, benefits and compensation.
- Manage the design and development of tools to assist managers through compensation decisions.
- Participate in salary surveys to benchmark best practices.
- Process payroll through ADP.
- Responsible for administration and compliance of human resources policies, programs and practices including FMLA, FLSA.
- Administers New Hire Orientation, development and company training: identifies company’s training needs and implements training.
- Other duties as assigned by management.
Requirements
- College Degree required in Business Administration/Human Resources/Training.
- Background in Human Resource Management, benefits administration, compensation.
- Experience with ADP payroll processing systems.
- PC Literate/spreadsheet experience.
- Strong communication/organization skills
Corporate Account Coordinator Apply Now »
Aug 05, 2010 | Management | Somerset Customer Care Center
Responsibilities
- Provide administrative support to Corporate Sales
- Assist and provide Corporate Account Manager with bill analysis and proposals
- Responsible for the assembly of customer proposals and presentations
- Development and implementation of training presentations for key corporate accounts
- Responsible for weekly inventory ordering, tracking and justification
- Act as point of contact for Corporate Account Manager when necessary
- Coordinate with management to ensure proper customer care is given
- Presence and participation in planned promotional events
- Duties as assigned by Corporate Account Manager
Requirements
- PC skills-Lotus, WordPerfect, Internet e-mail, Excel, PowerPoint
- Strong written, verbal and organizational skills
- Teamwork experience
- Valid driver’s license
- College degree preferred
Customer Care Associate Apply Now »
Aug 05, 2010 | Sales | London Customer Care Center
Responsibilities
- Greets customers to establish rapport and make them feel welcome.
- Accurately determine customers’ needs regarding product, features, rate plan, accessories, etc.
- Answers customer’s questions concerning location, price, and use of merchandise accurately.
- Provides thorough explanation of products and services.
- Assists customer with operation of phone equipment and features, by thoroughly demonstrating the product.
- Solicits new activations from walk-in store traffic as well as by placing cold calls to potential customers using available authorized lists.
- Follows up on all new activations to insure quality of service rendered and to solicit referrals.
- Stocks shelves, counters, or tables with samples of all merchandise available.
- Maintains store so that it is organized, clean, and free of debris.
- Properly completes all paperwork, as required, keeping records of sales, inventory of stock, and merchandise orders in an timely manner.
- Adheres to company policies on pricing and procedures.
- Processes cash and credit card sales, credits, etc., per company procedures.
Requirements
- Strong communication skills
- Highly motivated, results-oriented, individual
- Prior track record in sales preferred
Customer Care Associate Apply Now »
Aug 05, 2010 | Sales | Campbellsville Customer Care Center
Responsibilities
- Greets customers to establish rapport and make them feel welcome.
- Accurately determine customers’ needs regarding product, features, rate plan, accessories, etc.
- Answers customer’s questions concerning location, price, and use of merchandise accurately.
- Provides thorough explanation of products and services.
- Assists customer with operation of phone equipment and features, by thoroughly demonstrating the product.
- Solicits new activations from walk-in store traffic as well as by placing cold calls to potential customers using available authorized lists.
- Follows up on all new activations to insure quality of service rendered and to solicit referrals.
- Stocks shelves, counters, or tables with samples of all merchandise available.
- Maintains store so that it is organized, clean, and free of debris.
- Properly completes all paperwork, as required, keeping records of sales, inventory of stock, and merchandise orders in an timely manner.
- Adheres to company policies on pricing and procedures.
- Processes cash and credit card sales, credits, etc., per company procedures.
Requirements
- Strong communication skills
- Highly motivated, results-oriented, individual
- Prior track record in sales preferred
Telecom Network Engineer Apply Now »
Aug 04, 2010 | Technical | Elizabethtown Headquarters
Responsibilities
- Ordering numbers from number pooling administration (NPAC) and NANPA.
- Assisting Network Coordinator with ordering and installation of new circuits.
- Ordering and tracking SS7 services.
- Ordering and administration of CLLI code from Telecordia.
- Updating LERG (Local Exchange Routing Guide) with Neustar.
- Audit of billing from and to vendors.
- Semi-Annual number utilization report to FCC.
- Interface with owner’s network management teams.
- Project management overseeing installation of all fiber network projects.
- Oversee the installation and construction of new fiber routes and moving or relocating of existing fiber routes for road moves.
- Oversee purchase of right-of-way by working with engineering firm.
- Oversee the installation, additions and moves of all fiber optic network equipment.
- Interface with vendors, state highway department, legal, engineering firms and partner companies for all installation, relocations, additions, repair coordination and routine maintenance of network.
- Prepare weekly status reports.
- Assist in the preparation of capital budgets as relating to forecasted construction.
- Monitor and verify work performed versus budget and schedule.
- Coordinate outside plant monitoring with fiber locating vendor.
- Coordinate with the Before You Dig (“BUD”) system (new routes, missed locates, etc.)
Requirements
- Telecommunications degree or equivalent work related experience.
- Telephony background with good understanding of telephony networks.
- Experience working with technical documentation/references.
- Working knowledge of PC’s, excellent organizational and communication skills, detail oriented, able to work independently and as a team member, valid driver’s license.
Corporate Account Coordinator Apply Now »
Aug 04, 2010 | Management | Bowling Green Customer Care Center
Responsibilities
- Provide administrative support to Corporate Sales
- Assist and provide Corporate Account Manager with bill analysis and proposals
- Responsible for the assembly of customer proposals and presentations
- Development and implementation of training presentations for key corporate accounts
- Responsible for weekly inventory ordering, tracking and justification
- Act as point of contact for Corporate Account Manager when necessary
- Coordinate with management to ensure proper customer care is given
- Presence and participation in planned promotional events
- Duties as assigned by Corporate Account Manager
Requirements
- PC skills-Lotus, WordPerfect, Internet e-mail, Excel, PowerPoint
- Strong written, verbal and organizational skills
- Teamwork experience
- Valid driver’s license
- College degree preferred
Customer Care Associate - Part Time Apply Now »
Aug 04, 2010 | Sales | Bowling Green Customer Care Center
Responsibilities
- Greets customers to establish rapport and make them feel welcome.
- Accurately determine customers’ needs regarding product, features, rate plan, accessories, etc.
- Answers customer’s questions concerning location, price, and use of merchandise accurately.
- Provides thorough explanation of products and services.
- Assists customer with operation of phone equipment and features, by thoroughly demonstrating the product.
- Solicits new activations from walk-in store traffic as well as by placing cold calls to potential customers using available authorized lists.
- Follows up on all new activations to insure quality of service rendered and to solicit referrals.
- Stocks shelves, counters, or tables with samples of all merchandise available.
- Maintains store so that it is organized, clean, and free of debris.
- Properly completes all paperwork, as required, keeping records of sales, inventory of stock, and merchandise orders in an timely manner.
- Adheres to company policies on pricing and procedures.
- Processes cash and credit card sales, credits, etc., per company procedures.
Requirements
- Strong communication skills
- Highly motivated, results-oriented, individual
- Prior track record in sales preferred
Customer Care Associate - Part Time Apply Now »
Aug 04, 2010 | Sales | Bardstown Customer Care Center
Responsibilities
- Greets customers to establish rapport and make them feel welcome.
- Accurately determine customers’ needs regarding product, features, rate plan, accessories, etc.
- Answers customer’s questions concerning location, price, and use of merchandise accurately.
- Provides thorough explanation of products and services.
- Assists customer with operation of phone equipment and features, by thoroughly demonstrating the product.
- Solicits new activations from walk-in store traffic as well as by placing cold calls to potential customers using available authorized lists.
- Follows up on all new activations to insure quality of service rendered and to solicit referrals.
- Stocks shelves, counters, or tables with samples of all merchandise available.
- Maintains store so that it is organized, clean, and free of debris.
- Properly completes all paperwork, as required, keeping records of sales, inventory of stock, and merchandise orders in an timely manner.
- Adheres to company policies on pricing and procedures.
- Processes cash and credit card sales, credits, etc., per company procedures.
Requirements
- Strong communication skills
- Highly motivated, results-oriented, individual
- Prior track record in sales preferred
Customer Care Associate - Part Time Apply Now »
Aug 04, 2010 | Sales | Campbellsville Customer Care Center
Responsibilities
- Greets customers to establish rapport and make them feel welcome.
- Accurately determine customers’ needs regarding product, features, rate plan, accessories, etc.
- Answers customer’s questions concerning location, price, and use of merchandise accurately.
- Provides thorough explanation of products and services.
- Assists customer with operation of phone equipment and features, by thoroughly demonstrating the product.
- Solicits new activations from walk-in store traffic as well as by placing cold calls to potential customers using available authorized lists.
- Follows up on all new activations to insure quality of service rendered and to solicit referrals.
- Stocks shelves, counters, or tables with samples of all merchandise available.
- Maintains store so that it is organized, clean, and free of debris.
- Properly completes all paperwork, as required, keeping records of sales, inventory of stock, and merchandise orders in an timely manner.
- Adheres to company policies on pricing and procedures.
- Processes cash and credit card sales, credits, etc., per company procedures.
Requirements
- Strong communication skills
- Highly motivated, results-oriented, individual
- Prior track record in sales preferred
Service Technician Apply Now »
Aug 03, 2010 | Technical | Elizabethtown Customer Care Center
Responsibilities
- Installation of cellular antennas, car kits and accessories
- Trouble shooting and repairing cellular telephones and accessories
- Scheduling of customer appointments
- Knowledge of inventory system and product lines
- Operation of mobile service and in house service
- Provide quality customer service to all Bluegrass Cellular customers
- Knowledge of inventory system and product lines
- Support sales staff in all customer equipment servicing issues
- Other duties as directed by management
Requirements
- One year experience in automotive electronic installation
- PC literate
- Valid driver’s license
- Cellular experience preferred
Customer Care Associate Apply Now »
Aug 03, 2010 | Sales | Bardstown Customer Care Center
Responsibilities
- Greets customers to establish rapport and make them feel welcome.
- Accurately determine customers’ needs regarding product, features, rate plan, accessories, etc.
- Answers customer’s questions concerning location, price, and use of merchandise accurately.
- Provides thorough explanation of products and services.
- Assists customer with operation of phone equipment and features, by thoroughly demonstrating the product.
- Solicits new activations from walk-in store traffic as well as by placing cold calls to potential customers using available authorized lists.
- Follows up on all new activations to insure quality of service rendered and to solicit referrals.
- Stocks shelves, counters, or tables with samples of all merchandise available.
- Maintains store so that it is organized, clean, and free of debris.
- Properly completes all paperwork, as required, keeping records of sales, inventory of stock, and merchandise orders in an timely manner.
- Adheres to company policies on pricing and procedures.
- Processes cash and credit card sales, credits, etc., per company procedures.
Requirements
- Strong communication skills
- Highly motivated, results-oriented, individual
- Prior track record in sales preferred
Wireless Network Surveillance Technician - Part Time Apply Now »
Aug 02, 2010 | Technical | Elizabethtown Headquarters
Hours
Monday - Friday 10:00am - 2:00pm
Responsibilities
- Responsible for monitoring the Wireless network for alarms and outage conditions, as well as remote maintenance to switch, and cell sites as directed by Operations Management.
- Surveillance monitoring of switch, cells, voice mail, E-911 Phase II GCS platform and other related equipment.
- Loading of all switch and cell hardware maintaining preventative maintenance requirements.
- Clearing alarms as required.
- Technician dispatch as needed.
- Reports and tracking as required.
- Other duties as directed by management.
Requirements
- High School diploma.
- Technical degree or equivalent work related experience a plus.
- Valid driver’s license
Customer Care Associate Apply Now »
Jul 29, 2010 | Sales | Somerset Customer Care Center
Responsibilities
- Greets customers to establish rapport and make them feel welcome.
- Accurately determine customers’ needs regarding product, features, rate plan, accessories, etc.
- Answers customer’s questions concerning location, price, and use of merchandise accurately.
- Provides thorough explanation of products and services.
- Assists customer with operation of phone equipment and features, by thoroughly demonstrating the product.
- Solicits new activations from walk-in store traffic as well as by placing cold calls to potential customers using available authorized lists.
- Follows up on all new activations to insure quality of service rendered and to solicit referrals.
- Stocks shelves, counters, or tables with samples of all merchandise available.
- Maintains store so that it is organized, clean, and free of debris.
- Properly completes all paperwork, as required, keeping records of sales, inventory of stock, and merchandise orders in an timely manner.
- Adheres to company policies on pricing and procedures.
- Processes cash and credit card sales, credits, etc., per company procedures.
Requirements
- Strong communication skills
- Highly motivated, results-oriented, individual
- Prior track record in sales preferred
Customer Care Manager Apply Now »
Jul 28, 2010 | Management | London Customer Care Center
Responsibilities
- Daily operational management of assigned retail location
- Personnel management, administration and scheduling for the retail location.
- Attainment of monthly quota for assigned retail location.
- Provide accurate store reporting and market data to Regional Sales Manager.
- Coordinate promotional events for retail location to promote visibility of location and products/services.
- Ensure Customer Care Center personnel is trained in all offerings.
Requirements
- Previous retail management experience.
- Strong verbal, written communication skills and organization management skills
- PC skills to include Excel, Word and Internet E-mail
- Personnel management skills
- Self motivated manager
- Valid Driver’s License
District Manager - North Apply Now »
Jul 26, 2010 | Management | Elizabethtown Headquarters
Responsibilities
Area of Responsibility: Elizabethtown, Campbellsville, Bardstown, Lebanon, Brandenburg, Radcliff and Headquarter’s Customer Care Centers.
- Ensures that all retail stores are operating in compliance with all operating procedures.
- Supervision, management, coaching and counseling of employee base.
- Consistent attainment of monthly sales quotas.
- Promotes company through involvement with community events and organizations.
- Operates all locations and distribution channels within approved budget.
- Visits all stores at least three times a month focusing on store checklists, store evaluations, store audits, training and coaching. Time spent on sales floor when necessary.
- Reviews store and employee performance monthly and develops action plans for improvement.
- Reviews store deposits and cash drawer close out procedures for accuracy.
- Reviews daily exception reports for zero balance sales, refunds and discounting.
- Reviews retail observation sheets.
- Reviews inventory sheets.
- Works with store managers to coordinate promotional events.
- Provides continuing education and training of staff.
- Maintains strong visual merchandizing of the retail locations.
- Understands and promotes our vision of treating customers like good friends.
- Answers customer’s questions concerning location, price, and use of merchandise.
- Maintains all stores so that they are organized, clean, and free of debris.
- Properly completes all paperwork, as required, keeping records of sales and personnel files.
- Adheres to company policies on pricing and procedures.
Requirements
- Position requires Bachelor’s degree and 5 years experience managing multiple retail locations.
- Strong written and verbal communication skills.
- Strong organizational skills.
- Self motivated.
- PC skills, Microsoft office, excel and word.
- Background with billing systems or wireless industry preferred.
- Valid driver’s license.
Customer Care Coordinator Apply Now »
Jul 21, 2010 | Management | Radcliff Customer Care Center
Responsibilities
- Successfully achieve monthly store quota
- Day to day operational management in absence of manager
- Provide consistent quality customer service sales support and direction to Sales Associates
- Provide Store Reporting to management
- Assist management in coordinating promotional events
- Assist in continuing education/training for location’s associates
- Ensure store location is well organized and duties as assigned by Customer Care Manager
- Duties as assigned by Customer Care Manager
Requirements
- PC skills-Lotus, WordPerfect, Internet e-mail, Excel, PowerPoint
- Strong written, verbal and organizational skills
- Teamwork experience
- Valid driver’s license
