Features and Services

Mobile Gateways

We now offer three different devices to meet our customers’ unique needs for mobile data. These devices are hardened for installations in areas that are subject to extreme weather, shock, vibration and dust. Primarily designed for mobile work fleets (police and fire) and companies that have extreme back-up data requirements, it allows IT departments to have remote access to the modem while in the field. Learn more .

Fleet Tracking

Track time, dates and location data. Set up geo-fencing to ensure drivers stay within a delineated zone. Understand and monitor driver behavior and improve fleet performance. With Fleet Tracking from Bluegrass Cellular, you can save money and time while managing your fleet more effectively than ever.

Bluegrass Phone Trade-In Program

Bluegrass Cellular customers can now trade in their old phones, working or broken, for a credit put onto their accounts. Contact Customer Service at 1-800-928-CELL, dial *611 from your Bluegrass Cellular phone, or stop by your nearest Bluegrass Cellular store to receive a quote for your phone.

Webalo

Webalo’s easy, fast, affordable enterprise mobility technology has redefined the way in which companies can give employees productivity-enhancing, individualized mobile access to the enterprise data and tasks they rely on. Learn more about Webalo.

MobileIron

MobileIron solutions provide end-to-end security and management for apps, docs, and devices. Learn more about MobileIron.

Netmotion

Netmotion has developed Enterprise Mobility Management software that provides reliable connectivity, visibility and control to wireless data deployments for any organization that relies on its mobile field force. Learn more about Netmotion.

Tep International

Tep allows travelers to access convenient and affordable internet wherever they go – an ideal travel tool for both leisure and business travelers.

    √ Cut all data roaming charges

    √ For smartphones, laptops and tablets

    √ Connects up to 5 devices at once

    √ No bill shocks, no limits, no overages

The connectivity is achieved via the Tep pocket wifi, a handheld device which provides on-the-go wireless internet, powered by leading 3G networks. It works just like any other Wi-Fi hotspot, but it’s personal and fits in your pocket. To learn more about this service, click here.

Traveling internationally with Bluegrass Cellular has just become easier! You now have two options to stay connected while abroad:

1) Use an international non-CDMA device

Device: Unnecto Primo - $39.99 (price includes cost of GSM sim card and sales tax)
Voice Plan: Use your current Bluegrass Cellular voice plan and even temporarily switch your number!
Feature: International Roaming Voice Feature $4.95 per month*
Airtime Charges: $0.99 - $2.49 depending on the location of the call
Text Messaging: $0.50 - $0.75 per message for both sent and received messages
Activation Fee: No Fee
*Rates do not include taxes, surcharges or other fees. You must qualify and be approved to use the Unnecto Primo GSM device and services. Call 1-800-928-CELL (2355) for more information.

All calls are billed in full minute increments with International Directory Assistance calls billed as regular airtime charges. You will need to place the country code in front of the number you are dialing when calling or texting internationally. For a listing of country codes, visit this website. For a listing of international emergency telephone numbers equivalent to 911 in the United States, or for general travel advisories, please consult the U.S. Department of State website.

2) Utilize your own Bluegrass Cellular CDMA-enabled device.*

*Select countries only

The following rates include both GSM and CDMA options:

View Rates by Country
View Rates by Airline
View Rates by Cruise Line

Troubleshooting

If you are having problems with making or receiving calls, try the following steps:

-Turn Airplane mode on and back off.
-Turn the device off and back on and try again.
-Verify the SIM card is installed properly.
-Check dialing pattern. Unless contacts are saved with the country code, you will need to manually enter the phone number you wish to call.

For iPhone:

- For issues with text messaging, turn off iMessage to ensure texts send when away from WiFi.

Include link to PDFs of collateral.

Trouble Ticket

For assistance while travelling outside of the United States, please call 011-800-928-2355, select option 3, and then option 1 to speak with the International Concierge Service. If you would rather open a ticket and receive a call back, click here to fill out the International Help Form. Please expect a call within 48 hours.