Phone lost, damaged or stolen? Need to check claim status? Get all your questions answered and find out everything you need to know about what to do next, including how to quickly file a claim. Start by clicking here.
Add airtime to your Bluegrass Cellular Prepaid account now. It’s quick and easy. Just click here to get started. And while you’re here, you can also check your account balance, or add money to other Bluegrass Cellular Prepaid accounts.
Want to be able to store and print your photos from your phone? If you have a picture messaging enabled phone and bundle feature on your account, you’ll be able to snap and send your photos to these popular website albums like Flickr.com, Photobucket.com and Snapfish.com! These sites have instructions for sending your photos from your phone so that they will appear in your online albums that you create.
How to Use Picture Messaging
Composer
Bluegrass Cellular offers an online album where you can send pictures from your phone to short code 7427 and they will appear in your inbox online. You must register first in order to use the scrapbook.
Photobucket
With Photobucket, you can easily upload photos and video and link to your slideshows and website for easy viewing. Setting up an account is easy and free! You can get to Photobucket on your phone’s mobile web browser by typing m.photobucket.com in the url window or by going to our Mobile Info Website, choosing “Social” then “Pics” then “Photobucket” from the menu.
Snapfish
Snapfish is a website that easily allows you to make prints from your photos and order gifts like photo calendars, and more! You can get to Snapfish on your phone’s mobile web browser by typing m.snapfish.com in the url window or by going to our Mobile Info Website, choosing “Social” then “Pics” then “Snapfish” from the menu.
Flickr
Flickr is touted as one of the easiest to use online albums in the world, and allows you to upload photos and video to show off what’s on your phone. You can sign up easily and free on your computer with a Yahoo! Email account. Get to Flickr on your phone’s mobile web browser by typing m.flickr.com in the url window or by going to our Mobile Info Website, choosing “Social” then “Pics” then “Flickr” from the menu.
*Flickr, Photobucket and Snapfish are not affiliated with Bluegrass Cellular. For FAQs and troubleshooting on these sites, please visit the album’s website. To add a picture messaging feature to your account, click here. Need help? See our Features FAQ’s.
How to read your bill.
To help you understand your first bill, click here for more information.
Taxes and Surcharges
The Gross Receipts Surcharge is a surcharge passed on to customers by their Telecommunications Carriers based on the amount of Gross Receipts taxes that those carriers are required to pay to the State of Kentucky.
Ky Lifeline Support provides a credit to low-income residential customers’ basic telephone service.
E911 Surcharge supports improvements on 911.
Universal Service Fund (USF) helps compensate telephone companies for providing access for services at reasonable and affordable rates throughout the country including rural, insular, and high cost areas, and to public institutions like schools, libraries, and rural health care. It’s not a tax, but a support charge. Telecommunication carriers are required to contribute by Federal Law.
Compliance Charge is a recovery fee added to each line of service for postpaid customers. It will help recover & defray costs of taxes, governmental surcharges, and fees imposed on Bluegrass Cellular, and costs associated with government regulations and mandates on Bluegrass Cellular. These are Bluegrass Cellular charges, not taxes, and are subject to change.
KY TRS/TAP Fee- Pursuant to the Ky Public Service Commission requirement, the $0.02 per line charge for the Ky Telecommunications Relay Service (TRS) fee and the $0.02 per line charge for the Ky Telecommunications Access Program (TAP) fee is a combined charge of $0.04. This fee supports the telecommunications needs of Ky’s speech-impaired and hearing-impaired citizens. This fee pays for the Relay Operator.
- Percentages/Rates (per line)
- State Tax KY– 6%... State Tax IN- 7%
- Local Tax KY – 3%...Local Tax IN- 1.4%
- Gross Receipts Surcharge – 1.3%
- KY Lifeline Support - $0.05 per line per month
- E911 Surcharge - $0.70 per line per month
- Universal Service Fund - $1.10% per line per month
- Compliance Charge - $1.88 per line per month
- KY TRS/TAP Fee - $0.04 per line per month
If a customer is a cycle 16 they will be charged Indiana Local tax. If the customer has a KY address, they will receive both KY and IN local taxes.
For form information, please visit http://www.revenue.ky.gov/business/utilischool.html and http://www.revenue.ky.gove/busniess/telecom.html
Why are there so many taxes and fees on my wireless phone bill?
Government-added taxes and surcharges reach as high as 20% of your total monthly bill. Telecom taxes have risen by more than 60% since 1986. Only alcohol and tobacco are taxed more. Wireless bills also include fees for the federal Universal Service Fund to help provide telecommunications services to rural areas and poor Americans, as well as Internet access to schools and libraries. There’s also a compliance charge which is a recovery fee imposed on Bluegrass Cellular through government regulations, KY TRS/TAP fee for the hearing impaired for relay operators, E911 surcharge for improvements in 911 and the Ky Life Line support which provides a credit to low income residential customers.
For any other questions regarding your bill, contact customer service here.
Want to view your card balance online?
Blue Card (View Balance!)
The Blue Card is a non-denomination gift card now available at Bluegrass Cellular:
- Pay your bill
- Purchase phones or accessories
- Perfect gift
- Viewable card balance online
Note: Currently available and redeemable In-store only.
For all questions regarding your gift card, either call the number on the back of your card or contact customer service here.
Want to view and pay your account online?
E-Billing (Sign up or login!)
eBill Customer Notification:
All eBill customers are required to create a new password for your eBill account.
If you have questions, please contact Customer Service, or call 1-800-‐928‐CELL(2355).
Check the status of your Online Store account, check billing information, see how much is left on your gift card, add Pay-As-You-Go airtime – if it’s about your account, this is the place you need to know.
Want to view and pay your account online?
E-Billing (Sign up or login!)
eBill Customer Notification:
All eBill customers are required to create a new password for your eBill account.
If you have questions, please contact Customer Service, or call 1-800-‐928‐CELL(2355).
Pay your bill, add minutes to your Pay-As-You-Go airtime, access your picture scrapbook and use other cool tools to manage your account.
Your Account
If it’s about your account, this is the place you need to know.
Entertainment
Everything you need to make your phone more fun – all in one place.
Let us help you get the most from your Bluegrass Cellular phone. Get the Android apps you crave, find ringback tones and ringtones from your favorite artists, organize your photo opps – everything you need to make your phone more fun – all in one place.
