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Helpdesk Technician

Delivery of excellent customer service to incoming call inquiries daily in a polite, professional, friendly manner.

Locations

  • Elizabethtown Headquarters

Helpdesk Support Coordinator

Support end-users via phone, remote connection, or over the Internet, process information in response to

Locations

  • Elizabethtown Headquarters

Wireless Switch Engineer (Bowling Green, KY)

Maintain and develop the Switch database, ensure Switch requirements are handled in a timely manner, and lead upgrade and

Locations

  • Bluegrass Cellular - Bunker
Mary Lane McNamara

Bluegrass Cellular has enjoyed 20 years of outstanding service, innovation, and friendship with its customers. Being a small part of that amazing success feels very good.

Mary Lane McNamara Retention for 17 Years

Technician – Engineering I.T. Networks

Monitor/manage multiple Windows and Unix/Linux servers, maintain end-user hardware including asset tracking, and manage

Locations

  • Elizabethtown Headquarters

Certified Service Technician

Ensure Compliance with OEM’s quality standards, Review OEM repair portal daily, and Work with Technical Administrator and

Locations

  • Glasgow Customer Care Center

Technical Repair Administrator

Ensure Compliance with OEM’s quality standards, Maintain a control system or repair database, and Communicate effectively and

Locations

  • Glasgow Customer Care Center

Agent Administrator

Achieve monthly sales quota through agent distribution, coordinate Authorized Agent training, and establish professional

Locations

  • Elizabethtown Headquarters

Manager- New Market Sales

Develop and implement strategic business plans and forecasts in new markets, oversee profitability of all sales activities in

Locations

  • Elizabethtown Headquarters

Customer Service Representative- Collections

Process suspensions, disconnect accounts, and send late notices for accounts.

Locations

  • Elizabethtown Headquarters

Network Surveillance Engineer- Bluegrass Network

Evaluate all current monitoring/logging systems, create plans to consolidate disparate monitoring systems, and consolidate

Locations

  • Elizabethtown Headquarters

Network Analyst-Bluegrass Network

Collect, analyze, and maintain data for multiple networks, establish database repositories, and develop/maintain reports using

Locations

  • Elizabethtown Headquarters

Network Engineer-Bluegrass Network

Install and maintain network, configure new devices, and maintain OS versions on existing network devices.

Locations

  • Elizabethtown Headquarters

Network Security Engineer - Bluegrass Network

Monitor server/firewall/intrusion logs for unusual activity, conduct enterprise-wide risk assessments, and maintain information

Locations

  • Elizabethtown Headquarters

Facilities Manager - Bluegrass Network

Work with external firm to upgrade existing facilities infrastructure, manage HVAC and Electrical Systems, and work with

Locations

  • Bluegrass Cellular - Bunker

Manager- Indirect Distribution

Expand distribution in the Indirect Agent channel, drive new sales and renewal activity, and ensure that inventory levels are

Locations

  • Elizabethtown Headquarters

Remittance Processor

Process credit card payments over the phone, prepare deposits, and multitask while performing other job responsibilities.

Locations

  • Elizabethtown Headquarters

CSR - Quality Analyst

Monitor audit reports resulting in accurate billing and procedures, make changes to accounts in billing, and contact customer

Locations

  • Elizabethtown Headquarters

Database Technician

Maintain switch translations and cell site database, ensure engineering requirements are handled in a timely manner, and

Locations

  • Elizabethtown Headquarters

LTE – System Performance Trouble Technician

Promptly resolve LTE-related tickets, perform on-site visits at customer locations, and develop maps and documentation for each

Locations

  • Elizabethtown Headquarters

Tier 2 – Technical Support Agent

Resolve customer inquiries regarding wireless data products and services, and provide excellent customer service to our awesome

Locations

  • Elizabethtown Headquarters

Sales Support Specialist

Provide exceptional customer service, promote Bluegrass Cellular’s awesome products and services, and provide support to

Locations

  • Bowling Green Customer Care
  • Glasgow Customer Care Center

Customer Care Manager

Inspire a team to deliver excellent customer service, through engaging leadership and driving team results.

Locations

  • Bardstown Customer Care Center
  • Monticello Customer Care

Wireless Network Surveillance Technician

Monitor company equipment to ensure timely reporting and resolution of any issues.

Locations

  • Elizabethtown Headquarters

Supervisor- Network Operations Center

Provide quality leadership to team to ensure any network issues are resolved effectively.

Locations

  • Elizabethtown Headquarters

Call Center - Customer Service Representative

Deliver friendly, energetic customer service by answering incoming customer calls.

Locations

  • Elizabethtown Headquarters

Service Technician

Provide consistent outstanding customer service in assisting with trouble shooting cellular issues.

Locations

  • Bowling Green Customer Care

Welcome Associate

Greets customers in a timely manner to establish rapport and makes them feel welcome.

Locations

  • Campbellsville Customer Care

Customer Care Associate - Part Time

Engage our wonderful customers to establish a rapport in order to determine and meet their wants and needs.

Locations

  • Bowling Green Customer Care

Customer Care Associate

Engage our wonderful customers to establish a rapport in order to determine and meet their wants and needs.

Locations

  • Bardstown Customer Care Center
  • Bowling Green Customer Care
  • Bowling Green #2 Customer Care
  • 5 more locations

Assistant Customer Care Manager

Inspire a team to deliver excellent customer service, through engaging leadership and driving team results.

Locations

  • Bowling Green #2 Customer Care
  • Lebanon Customer Care Center
  • Monticello Customer Care

Provisioning Support

Assist in meeting the needs of the direct/indirect distribution channels by effective communication and delivery of wonderful

Locations

  • Elizabethtown Headquarters